Important Information

Important Information


    • Please familiarise yourself with our Terms and Conditions, which can be found on our website or on the reverse of your booking form. Licence Holder: Mrs Joan Brown NAB/23 NAB/187


    • The Hadrian Pet Hotel is open 8am-5pm, 7 days per week, for arrivals, departures and inspections.
      In special circumstances out-of-hours arrivals and departures can be arranged for a £35 charge, please call our office to enquire.

      Please note, we close at 5pm sharp and any arrivals and departures outside of the above hours will be subject to the out-of hours-charge.


    • We strongly recommend all clients view our establishment prior to making a reservation where possible, between the hours noted above. There is no need to make an appointment.


    • When leaving your cat or dog with us at the Hadrian Pet Hotel you can rest assured that he or she will be very well cared for in one of the most modern and up-to-date establishments in the area. Hadrian Pet Hotel is licensed by Sunderland City Council and is regularly inspected by their Environmental Health Officer.


    • Due to Health & Safety requirements we insist that all dogs must be brought in on a secure leash, and all cats must be in a secure carrier. Spare leads & carriers are available from reception if required.


    • Could all clients please note that we shall now be weighing all dogs upon arrival and departure. This is to help us in our endeavour to constantly maintain and increase our already high standards of animal care. All clients (Boarding or Grooming), are also more than welcome to visit us to weigh their pets (Canine or Feline!), on our walk-on scales as part of their own programme of care.
    • Our facilities are Disabled friendly, having full wheelchair access.

We are a luxury Dog Boarding Kennels, Cattery and Dog Grooming service situated in the beautiful Northumberland Countryside but within easy access of the entirety of North-East England, North-West England, and the Scottish Borders. Ideally located just 15 miles west from Newcastle-Upon-Tyne, 10 miles from Hexham, 7 miles from Prudhoe, 10 miles from Ponteland, 10 miles from Newcastle International Airport & 45 miles from Carlisle, we really are open to board or provide dog grooming to clients from all areas in the North of England, or further afield if necessary!”